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FlowerAura - 100% Satisfaction Guarantee
In the floral world of FlowerAura.com, everything begins and ends with Customers Satisfaction.
Our customers satisfaction is the driving force which keeps us pushing for much more and better performance with every floral experience.
Here at FlowerAura Customer grievances are taken very seriously. We totally understand the emotions which go along with the flowers that are delivered to your loved ones. As one can be 100% perfect all the time there are times when something goes wrong due to unavoidable and unforeseen reasons. We guarantee our customers that if the problem had been caused because of fault at our ends we take full responsibility of the fault. Our corrective measures can include next time heavy discount coupons, free complimentary delivery or complete wave off of the original payment, depending on the severity of the fault occurred.
If you are not 100% satisfied please Contact us now !
You can Call us or e-mail us as per your convenience and you can also fill our Online Form for any kind of Feedback.
Please note that following are not covered in our 100% satisfaction guarantee:
- Wrong Recipient Address or Phone Number
- Unavailable Recipient
- Non acceptance of Flowers from the Recipient
- Any natural calamity ( floods, earthquakes, etc >
- Any national emergency
- City Band because of some agitation
- Delivery not done on particular time
Also, all refunds made by FlowerAura.com will be in form of full or partial return of order value or Discount coupons for future orders. The refunds will be made to the same bank account through which payment was made and shall take 4 to 5 working days to reflect in the Customer's account. We will not make any monetary payments in addition to these.
We want to make each of your floral experience with FlowerAura a memorable one.
We take pride in dancing kids, emotional parents and joyous lovers which happen to be Flower recipients of our blooming flowers.
Lets embark on a journey full of happy memories which lasts a lifetime.