FlowerAura - Terms and Conditions:

1. Who is FlowerAura.com?

FlowerAura.com is website from M/s FlowerAura which is registered with government of India, Reference Number ROF-415 of 2009-2010.This page contains all terms and conditions that stand for all orders placed on this site.

2. Delivery Timings:

For all same day orders, orders have to be made before 4pm on the same day. All orders made after this shall be considered for delivery latest by the next day.
We do not guarantee any timed delivery, but the client can request specific timings in the Special Instructions section of payment form.
We will try our best to honour the client's request but cannot commit 100% efficiency in timing of delivery.
Delivery timings promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, unfounded recipients etc and the order might be considered delivered for such cases and no refund will be made.

3. Discounts:

All the discounts are decided by FlowerAura team and none of the Discount and offers can be clubbed together.

4. Address Change:

Any changes to the recipient address would be entertained free of cost if they are requested before 24hrs of the actual delivery. Changes after that will not be entertained and order would not be canceled.

5. Order Change:

Any changes to the order would be entertained with monetary adjustments if requested before 24hrs of the actual delivery. Changes after that will not be entertained and order would not be cancelled.

6. Delivery Product:

The delivery products would be similar to the ones shown on the site but can not be guaranteed to be exact replicas of the products shown on the site.

7. Product Arrangements:

The flower arrangements cannot be guaranteed to be exact replicas of the ones shown on site because of different vendors & different season constraints. Although the quantity of product will be the same if there have to be substitutions because of non availability of products these substitutions will be of equal or higher quality. Change of color of flowers due to non availability shall also considered under this condition.

8. Damaged deliveries:

We will cater to any reports of damaged products/ flowers on the same day of delivery only. The problem report must be supported with substantial proofs of the damage made to the product.

9. Rules for delivery:

Delivery will be made as per the delivery instructions. e.g. if delivery instructions state that the product must be delivered to the recipient only it will not be given to any one else and shall be considered delivered if recipient is not available.

10. Rules for Duplicate Orders:

If FlowerAura finds that the same order has been made twice we will try to contact the customer and get that clarified.If the customer is not contactable we will take the decision on our behalf and that will be final.

11. Dealing with Fraudulent Customers:

If we find out any fraudulent behavior from any client in terms of wrong address, unethical message, odd delivery timings or any other reason, we hold the power to reject that order or ban that customer without being answerable to any one.

12. Rules for unfounded recipient:

In case the final customer is not available for receiving the placed order and we have strict instructions to deliver only to the intended customer the order shall be considered delivered and no refund will be made. Please refer Cancellation and refund policy for further details.

13. We hold the right to extend our services to any individual, organization, group or business unit. We may refuse to serve any individual, organization, group or business unit solely on our own will and we will not be answerable to anyone.

14. FlowerAura may amend its Terms & Conditions from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.

If you have any questions/comments about our Terms & Conditions, please email us at contactus@floweraura.com