FlowerAura - Cancellation And Refund Policy

Please read the following return and refund policy carefully.

Can I return an item?

No returns are allowed. However, if the product received is damaged, defective, or incorrect, you may report the issue to our customer support team within 24 hours of delivery.

In case of a damaged/defective/wrong product, you may choose one of the following options:

Product Re-delivery: Receive the correct product delivered to your address.

Refund in FlowerAura Cash Points: Points will be credited to your account within 12 hours.

Refund in Original Mode of Payment: The amount will be reflected in your account within 3-5 working days.

FlowerAura will NOT be liable for any compensation in the following cases:

• If the complaint is made after 24 hours of the delivery date.
• If the product is delivered to an incorrect address provided by the sender.
• If the delivery is unsuccessful due to the recipient not being available at the provided address.
• If the recipient refuses to accept the product.

Note:

In any of the above scenarios, the requests for reattempt, refund, or cancellation will not be entertained.

What are the non-refund scenarios?

We do not offer refunds in the following situations:

• When flowers, plants, cakes, sweets, or any other perishable items are delivered to the wrong address provided by the sender.
• Recipient Unavailability or Refusal: If the recipient is not present at the delivery address or refuses to accept the delivery.
• Handling Issues: When product quality concerns arise due to improper handling after delivery.

If you need any more information, please call +91 9650062220 or write to wecare@floweraura.com.

What are the refund scenarios?

Refunds at FlowerAura are processed under the following conditions:

• Order Cancellation: Refunds are applicable if the order is canceled before processing.
• Non-Delivery to Recipient: If the order was not delivered to the recipient. This excludes cases where the recipient could not be located.
• Quality Issues: If there is a complaint regarding the quality of the delivered product, an inquiry will be conducted. If the complaint is verified, the customer will receive a refund, or the product will be replaced.

Can you arrange a return pick-up?

For Same-Day Delivery Products: (e.g., flowers & cakes): Due to the perishable nature of these items, return pick-ups are not possible.

For Couriered Products:

• Standard Pin Codes: Return pick-ups are available for damaged, defective, or poor-quality products if the return request is submitted within 24 hours of delivery.
• After 24 Hours: Pick-up services are not offered if a return request is made beyond 24 working hours from delivery.
• Remote Areas & International Locations (Outside India): Return pick-up services are unavailable. Customers are responsible for shipping the product back to us.

How long does it take to process a refund?

Refund Initiation: Refunds are initiated within 12 working hours after approval.

Time for Amount to Reflect: It typically takes 3-5 working days for the refunded amount to appear in your bank account, subject to the processing time of the respective bank.