So I ordered a cake and chocolates for my partner in Delhi because it's his birthday. No choice. I'm in a different country. I didn't know that he is not at home that time but the team re-arranged the delivery without any hassle. I was informed in the email from time to time, which i really liked. And all were positive responses. No email saying, " i apologize... hope we still be able to give you smiles next time.". No! This service really stand on their purpose. To bring smiles. Not on the next transactions but on every purchase. This is my favorite site so far. More power to the team! Love lots from the Philippines.